Out-of-warranty costs are flat rate: Surface There are exceptions for enterprises that purchases devices in bulk but you need to talk to your sales rep to get specifics. After ~5 years, devices are usually removed from the device repair list so you’re on your own after that. But upgrades are unlikely so don’t bet on it.
You may get a free device upgrade such as being upgraded from a Pro 5 to a Pro 6 a Core i3 to Core i5 CPU depending on the refurbished stock on hand. You will likely get a fresh battery or one with fewer than 20 charge cycles on it along with a scratch-free screen. The condition of the device you get from Microsoft will be restored to “like new”. Microsoft only repairs your exact machine for some models – for many models they simply swap devices with a previously refurbished unit which means you’ll have the hassle of re-installing all your software from scratch.
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